Refund Policy

Effective Date: [Insert Date]

This Refund Policy outlines the terms under which Fantastic Pets: Merge & Evolve ("we", "us", or "our") provides refunds for purchases, subscriptions, and other digital transactions made on our website (d0g.house) or within our mobile application. By making a purchase, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

We are committed to ensuring that you have an exceptional experience with our game. However, if you are dissatisfied with your purchase, please review the following conditions to determine your eligibility for a refund:

• Refunds may be available for digital purchases such as in-game items, virtual currency, or subscriptions, subject to the terms outlined in this policy.
• Refund requests must be submitted within 14 days from the date of purchase.
• Refunds will not be granted for consumable or fully used items.
• Refunds for transactions that violate our Terms and Conditions may be subject to additional review and may be granted at our sole discretion.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Send an email to our support team at support@d0g.house or use our in-app support system.
• Include in your request the following information:
  • Your account details and username
  • Transaction details (date, amount, and purchase ID)
  • A clear explanation of the reason for your refund request
• Our support team will review your request and respond within 5-7 business days.

3. Refund Process

Once your refund request is approved, the refund will be processed to your original method of payment. Please note:

• Processing times may vary depending on your bank or payment provider.
• Additional information or verification may be required to complete the refund process.
• Refunds are granted at our sole discretion and in compliance with our Terms and Conditions.

4. Non-Refundable Items

The following transactions and items are generally non-refundable:

• Consumable in-game items that have already been used or depleted.
• Transactions processed through third-party platforms that are subject to their own refund policies.
• Digital goods or services that have been fully delivered and consumed.

5. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon posting. Your continued use of our services after such changes constitutes your acceptance of the updated Refund Policy.

6. Contact Us

If you have any questions, concerns, or need further assistance regarding our Refund Policy, please contact our support team at support@d0g.house or visit our support page.

This Refund Policy was last updated on [Insert Date]. By completing a purchase, you acknowledge that you have read and agree to the terms outlined in this Refund Policy.